We sell our Wraps by three methods - one is via Amazon, another is via the shop on this website and the last is at face-to-face events such as Farmers' Markets.
If you purchased your Wraps via one of our carefully chosen retailers, your order will be subject to their Terms & Conditions. If you have a query or issue related to your order, please contact the retailer direct and they will be happy to help you.
If you purchased your Wraps direct from us either from the shop on this website or at an Event and have a query or issue related to your order, please see below:
a). Any information you provide will be treated as confidential.
b). Your details will never be sold to third parties by V-Eco Food Wraps
c). Where you make a payment by card at an event, your payments to V=Ec0 Food Wraps are directed to a secure, external site - we do not see any of your financial information.
RETURNS - CHANGED YOUR MIND?
We do not make any refunds if you change your mind.
RETURNS - FAULTY OR DAMAGED ON OPENING?
Your purchase will have been checked and securely packaged prior to selling to you.
a). Where an item is damaged or faulty on opening please use the Faulty/Damaged Goods Returns Form within 3 days of receipt to arrange the return of the item to us unaltered and in its original packing.
b). V-Eco Food Wraps will then be able to either refund you or offer you the opportunity to exchange the item for another of the same value (excluding postage costs where applicable).
c). V-Eco Food Wraps will pay the postage in this circumstance.
d). If you do not inform us of a fault or damage within 3 days of you receiving the item, then we're sorry but V-Eco Food Wraps will not be liable for any refund or replacement.
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V-Eco Food Wraps use the following cookies: performance cookies functionality cookies targeting cookies - these are used to deliver adverts more relevant to you and your interests. Often these cookies will be linked to site functionality provided by the other organisation eg the use of the Facebook button via V-Eco Food Wraps, needs your name, address, email and phone number. Your details will not be shared with anyone else except the courier/mail service, in order to send your item(s) to you).